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How does your Mobile Estimating App work?
With our Mobile Estimating App and your smartphone, you can send us photos of the damage to your vehicle from anywhere, at anytime and we'll get back to you in the next business day with recommendations. Click here to access the online app and watch a short video.
Where Do I Get A Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Are You Open On Saturday?
No, we are not open on Saturdays. Our regular hours are Monday - Friday from 8:00am till 5:30pm.
Can I Drop Off My Vehicle Before Or After Business Hours?
An early bird/night owl key drop box is available for customers needing to drop off vehicles before or after regular business hours. Please remember that during regular business hours we will always be able to take you back home or to your place of work.
Will The Parts Be Ordered Before I Drop Off My Vehicle For Repair?
Absolutely. We generally order your vehicle's parts once the estimate is approved by your insurance company or whomever is paying the claim. Next we schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If My Vehicle's Frame Is Damaged Is It A Total Loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. Find out more about our warranty.
Can You Match The Paint Color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done On My Vehicle While It's In The Body Shop?
Yes. We have one of the most sophisticated suspension shops in the state, as well as the ability to also perform regularly necessary maintenance. Including oil changes, wheel alignments, and air conditioning repairs. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How Long Will The Repairs To My Vehicle Take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I Get A Ride Home When I Drop Off My Car?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How Can I Get A Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How Will I Know When My Car Is Done?
You will be notified when your vehicle is ready to be picked up. When you drop off your vehicle for repairs, simply let the Tracy's representative know the best way to reach you during the day. You are always very welcome to call and inquire as to the status of your repair.
Is There A Warranty To The Repairs On My Vehicle
Yes. We guarantee all repairs with a Lifetime Warranty. Find out more about our warranty
Do I Have To Pay A Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who Do I Pay My Deductible To?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What Forms Of Payment Do You Accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may be used.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Recommendations And Precautions In The First 30 Days
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade.
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
Recommendations And Precautions In The First 90 Days
• Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.